Política de reembolso
2. Refund Policy – CheekyMug
At CheekyMug, customer satisfaction is our priority. Please review our refund policy carefully.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 3 days of delivery at cheekymuginfo@gmail.com with a photo of the issue. We will send a free replacement or issue a full refund at our discretion.
Wrong Item Received
If you received the wrong item, contact us within 3 days of delivery and we will resolve the issue at no additional cost to you.
No Change-of-Mind Returns
We do not accept returns due to change of mind. In exceptional cases where a return is accepted:
- Return shipping costs will be the responsibility of the customer
- The item must be unused and in perfect condition
Return Window
If no issue is reported within 3 days of delivery, the product will be considered accepted.
Refunds
Refunds (if applicable) will be processed once the returned item is received and inspected. Processing times may vary depending on the payment provider. CheekyMug reserves the right to refuse any return that does not meet these conditions.